How can I book an accommodation?

It’s easy! Any property can be booked either through the website www.welcometor-home.com following the online procedure, or contacting us via e-mail at welcometorhome.info@gmail.com. At the end of the booking process, you will get a confirmation email with all the details of the reservation, exact address of the apartment included. 

How does the payment work?

To secure a reservation, a downpayment is required. Balance will be paid upon arrival during check-in. All the payments will be in Euro currency. 

We accept the following payment methods: 

• credit card (Visa, Mastercard)
• Paypal
• cash

At what time can I check-in?

Standard check-in time is between h. 14:00 (2pm) and h. 21:00 (9:00pm). This allows the cleaning staff to get the apartment ready for you after the check out of previous guests. 

Can I get an early check-in?

When it is possible, we do our best to check you in as soon as you arrive. Although, if you need to have a guaranteed early check-in before h. 14:00 (2 pm), we recommend booking the apartment for the previous night. 

Please, contact us via e-mail at welcometorhome.info@gmail.com to share your travelling schedule.

And what about a late check-in?

Late check-in after h. 21:00 (9 pm) is possible by paying an extra late check-in fee in Euro cash upon arrival. The late check-in fee will cover the overtime of WelcometoR-Home staff waiting for you at the apartment. 

The amount of the late check-in fee depends on the actual time of arrival at the apartment and it will be applied as follows: 

• check-in between h. 21:00 and h. 22:00 (9:00 pm – 10:00 pm): + € 20
• check-in between h. 22:01 and h. 23:00 (10:01 pm – 11:00 pm): + € 30
• check-in between h. 23:01 and h. 01.00 (11:01 pm – 1:00 am): + € 50

Please, note that we cannot accommodate check-in after 1:00 am.

Why would you ask for my scheduled time of arrival in Rome?

As the apartments I manage do not have a reception and I like taking care of each check-in personally*, I need to know your travelling plans in advance to fix a meeting time at the apartment. Without this information I might not be able to welcome you to the apartment at the desired time.
*of course when I am not available a trusted colleague will meet you.

At what time do I have to check-out?

Check out is within 10:00 am.

Can I get a late check-out? 

We are very flexible, so if we do not have other guests coming in on the same day, we will be happy to let you stay longer. Of course, if you need a guaranteed late check-out, we recommend booking the apartment for an extra night. 

Why do you ask for our passport details?

In Italy all those providing accommodation of any sort are obliged by law to disclose to the Italian National Police Authority personal information of all their customers within 48 hours, as a national security and counter-terrorism measure. 

The information required are: Name, Surname, Nationality, Place of birth, Date of birth, Passport or ID number, Country of Issuance.
Title of Law: article 109 of the T.U.L.P.S., Testo unico delle Leggi di Pubblica Sicurezza, Regio Decreto 18 giugno 1931, n. 773

What is the City Tax Fee and why should I pay it in cash?

The city tax fee is the Rome Accommodation Tax (Contributo di soggiorno) approved by the City Hall of Rome. 

The amount of the fee is € 3,50 per person per night for a max of 10 nights. Children under the age of 10 years old are exempt. For other exemptions, please check the official link: https://www.turismoroma.it/en/hospitality/accomodation-tax-city-roma-capitale

We ask you to pay the city tax in cash upon arrival because the amount is not part of our business, but it is turned over to the city hall authorities. 

Should I bring bed linens and towels?

No!  The apartment comes with bed linens, towels (a set of towels for each person booked), bathroom rug and kitchen towel. 

May I have extra towels?

Yes, but we will ask for an extra fee (+€ 5 per person). 

What if I have to cancel my trip?

Please, take a look at our cancellation policy. 

Planning your Trip

Should I make reservations for museums and other venues in advance?

Yes! If you don’t want to miss Bernini’s sculptures at Galleria Borghese, Michelangelo’s Sistine Chapel and many other treasures we have in Rome, I recommend booking the entrance tickets in advance. Most of the museums and archeological areas are only accessible upon reservation and, when they are not, you might have to wait till the first available entrance slot.

I know, pre-booking a ticket can be a little more expensive than purchasing it on site, but most of the time we are talking of a € 2 fee… nothing compared to waiting in line! 

I will be happy to share with you the links to the official websites where you can purchase the entrance tickets at the best price! Be careful, there are so many alternative platforms (that are usually more appealing than the official ones!) adding a commission on top of each ticket. Together with the links I’ll send you a step by step guide to purchase the tickets.

Should I get a Roma Pass? What about the Omnia card? Are they worth it?

Like most of the big cities, Rome has combined sightseeing passes to skip lines and use public transport: the Roma Pass, the TurboPass, the Omnia Vatican & Rome card, the Archaeologia Card; but… do you really want any of them? 

Honestly, I think they all are pricier versions of what you can easily get by yourself on the official websites of the different museums. And yes, I can help you by sending links and instructions to purchase on the official platforms skip-the-line entrance tickets to the main museums and archaeological areas in Rome. 

As for public transport, most of our beautiful apartments are located in the historical city centre, which means that you won’t use public transport as much as you may think. Also, did you know that a bus/metro ticket only costs € 1,50 per person, that children under the age of 10 do not pay anything to ride a bus or get the metro, and that kids under 18 years old can get a free ticket to all the museums in Rome? Are you still sure you need a combo pass?